Refund & Return Policy

Refund & Return Policy

At Bilalkanju.com, we strive to provide the highest quality products and services to our customers. If you’re not satisfied with your purchase or if there is an issue with the item you received, we want to make the return or refund process as smooth as possible.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Time Frame: The return must be initiated within 03 days from the date of delivery.

  • Condition: The item must be in its original, unused condition with all tags, packaging, and accessories intact.

  • Non-returnable Items: Some items are non-returnable due to hygiene reasons or their nature, including:

    • Beauty and cosmetic products (if unsealed)

    • Personal care items

    • Opened or used Bio Fertilizers, Bio Pesticides, and similar products.

If you are unsure whether an item qualifies for a return, please contact us, and we will clarify.

2. Return Process

If you would like to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [kanjudigitalmarketing@gmail.com] or via [03080973735] to notify us of your intent to return the item.

    Include the following information:

    • Your order number.

    • The reason for the return (e.g., wrong item, defective, etc.).

    • Photos of the item (if applicable, especially for damaged or defective products).

  2. Return Authorization: Once we review your request, we will issue a Return Authorization (RA) and provide you with instructions on how to send the item back to us.

  3. Packaging the Return: Please securely package the item(s) you wish to return. The product should be in its original condition, including any tags, accessories, and packaging.

  4. Return Shipping:

    • Domestic Returns: Return shipping costs are covered by the customer unless the return is due to our error (e.g., wrong or damaged item).

    • International Returns: Return shipping costs are the responsibility of the customer.

  5. Inspection: Once we receive the returned item, it will be inspected. We will process your return within 5-7 business days after the item has been received.

3. Refunds

Once your return is processed and approved, we will issue a refund according to the original payment method:

  • For COD Orders: Refunds will be issued via Jazz Cash or bank transfer, based on your preference.

  • For Prepaid Orders: The refund will be issued to the same payment method used during the purchase (e.g., Jazz Cash, Credit Card, etc.).

Refunds will generally be processed within 7-10 business days. Please note that it may take additional time for the funds to appear in your account, depending on your payment provider.

4. Exchanges

If you received a defective item or if the wrong item was delivered, we are happy to exchange it for the correct product.

To request an exchange, please contact us at [ranabilalkanju@gmail.com] with the following:

  • Order number

  • Photos of the product and issue (if defective or wrong item)

  • Your desired replacement item

Exchanges are subject to availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.

5. Defective or Damaged Items

If your item is damaged or defective upon delivery, please contact us immediately (within 48 hours) at [0308-973735]. We will arrange for a replacement or a refund.

Please include the following information in your email:

  • Your order number.

  • Clear photos of the damaged or defective item.

  • A brief description of the issue.

In cases of defective or damaged items, we will cover the return shipping costs.

6. Non-Returnable and Non-Refundable Items

Certain items cannot be returned or refunded, including:

  • Opened or used Bio Fertilizers and Bio Pesticides

  • Beauty and cosmetic products once opened or used

  • Personal care items (e.g., oils, lotions, etc.)

  • Gift cards or promotional items

  • Any items marked as non-returnable on the product page

7. Canceling an Order

You can cancel an order only if it has not been processed or shipped. To request a cancellation, contact us immediately after placing the order at [ranabilalkanju@gmail.com]. Once an order is shipped, it can no longer be canceled, but you can initiate a return after receiving the item.

8. Customer Service Contact

For any inquiries related to returns or refunds, please contact our customer service team:

  • Email: [kanjudigitalmarketing@gmail.com]

  • What,s App: [03080973735]

  • Live Chat: Available on our website during business hours.

9. Final Notes

  • Refund Processing Time: Refunds may take 7-10 business days to process, depending on the payment method used.

  • We reserve the right to refuse returns or exchanges if the item does not meet the conditions outlined in this policy.

Thank you for shopping with Bilalkanju.com! We aim to provide an excellent shopping experience, and we are here to help if you need assistance with returns or refunds.