FAQs

FAQs

We’ve compiled answers to the most commonly asked questions to help you get the most out of your shopping experience. If you have any other questions, feel free to reach out to our customer service team!

1. What products do you sell?

At Bilalkanju.com, we offer a diverse range of products across various categories including:

  • Soil & Water Testing Gadgets:  (Digital TDS & EC Meter, Digital Water & Solutions pH Meter, 3-in-1 Soil Testers, Analog pH Meters,etc.)

  • Gardening & Farming Products ( e.g. Seeds of Differnt Crops, Vegetables & Fruits, Chemical & Bio Fertilizers, Bio Pesticides and Agricultural Tools etc.)

  • Beauty & Cosmetics (e.g., skincare, makeup, perfumes)

  • Health & Wellness (e.g., pain relief oils, organic and herbal products)

  • Home & Kitchen essentials (e.g., storage bags, kitchen tools)

  • Mobile Accessories (e.g., phone cases, chargers, headphones)

We focus on providing high-quality, affordable products to enhance your lifestyle.

2. How do I place an order?

Placing an order is easy! Simply follow these steps:

  1. Browse our product categories.

  2. Select the items you want to purchase and add them to your cart.

  3. Once you’re ready to check out, click on your cart and proceed to payment.

  4. Enter your shipping details and choose your preferred payment method.

  5. Confirm your order, and we’ll handle the rest!

3. What payment methods do you accept?

We offer two secure payment options:

  • Cash on Delivery (COD): Pay for your order when it arrives at your doorstep. (Note: COD is only available for domestic orders within Pakistan.)

  • Advance Payment through Jazz Cash: Pay in advance using Jazz Cash & Raast ID for a smooth and secure transaction. This method is available depending on your willness.

4. Do you offer international shipping?

No, we dont offer international shipping yet.

5. How long will it take for my order to arrive?

Shipping times depend on your location and the shipping method you select during checkout. Typically, domestic orders arrive within 2-7 business days.

Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.

6. Can I modify or cancel my order after it's been placed?

Once your order is confirmed and processed, we typically cannot make changes or cancellations. However, if you contact us immediately after placing the order, we will do our best to accommodate your request. Please email us at [kanjudigitalmarketing@gmail.com] or call our customer service number as soon as possible.

7. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking number on the courier’s website to stay updated on your order's status.

8. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong item, we apologize for the inconvenience. Please contact our customer support team at bilalkanju.comranabilalkanju@gmail.com within 48 hours of receiving your package. We will assist you with returns, exchanges, or refunds.

9. Do you offer refunds or exchanges?

Yes, we offer a refund or exchange policy for most items within 03 days of purchase. Please ensure the item is in its original condition and packaging. For more details, please visit our Refund & Exchange Policy.

10. How can I contact customer support?

You can reach us through the following methods:

  • Email: [kanjudigitalmarketing@gmail.com]

  • Phone: [+92-03080973735]

  • Live Chat: Available on our website during business hours.

Our team is always happy to help!

11. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are working on introducing this feature soon. Stay tuned!

12. Are the products you sell eco-friendly or organic?

Many of our products are eco-friendly and organic, especially in the gardening, health, and wellness categories. We focus on providing environmentally sustainable options, such as bio fertilizers, bio pesticides, and organic herbal products.

For specific details on the product ingredients or materials, check the individual product pages.

13. How can I stay updated on new products and promotions?

To stay in the loop, you can:

  • Subscribe to our newsletter at the bottom of the page.

  • Follow us on social media for updates, promotions, and giveaways.

We love keeping our customers informed about exciting new arrivals and special offers!

14. Do you have a loyalty program?

Currently, we do not have a formal loyalty program. However, we frequently offer promotions and discounts to our valued customers. Be sure to sign up for our newsletter to receive exclusive offers!

If you have any other questions, don’t hesitate to reach out to us. We’re here to help!